V6 2HOT":7hdb6e5u said:
I saw ph1 iceberg LP51 0FD there today [smilie=icon_eek.gif] I hope they have new mechanics there. The guys on the front desk are great but what goes on behind the scenes I dont know. I take mine to Renault St Albans ie Waters nowadays for servicing etc. Quality service and great discounts
Even if it is 40 miles away but well worth it for peace of mind. Oh and they will let you see the work being done if you want
haha wow, yeah that'd be me...
Sorry I occasionally lurk here, really should take a more active part but I'm just rude. Sorry!
My Renault main dealer experience was utterly, utterly mediocre from start to finish, but the problem was diagnosed and rectified so alls well that ends well, however, I'll drop the full story:
Previously dealt with Renault Slough: air con wasn't working, they recharged it but didn't bother spending 15 seconds testing to see if it worked, and it didn't work. Unfortunately my point of reference for servicing is a BMW main dealer and the difference is profound: Communication problems between dealers (and me), a general lack of professionalism inside the dealership and they return grimy cars; not what you really expect for circa £1k. Had to drive across London to get the car back to Slough, having had a full service and belt change, and having told them the air con needed looking at, in order for it to be diagnosed and rectified.
Finally diagnosed and burnt by Renault Slough + with it being such a pain in the arse to get to from my flat in Docklands I thought I'd get the air con done at Renault Ilford/East, diagnosed as a solenoid/sensor/yadayada, book it into Ilford/East after repeated phone calls, repeated on hold circles (you know the drill, you phone up, tell the receptionist you need to talk to the service desk, give them a name, it rings off the hook at the service desk, gets redirected to the receptionist who asks you what your name is, you get put through to the service desk...) and a general air of complete incompetence, get it booked in.
Show up at 8
0am on a miserable Tuesday morning in the (and I do hope no locals are reading this, if so I apologise in advance) soily orifice of Ilford which immediately puts you in a foul mood; they have no record of my booking. "How many V6s do you deal with regularly?" "not many these days" "oh... how about you search for a V6 then?". My number plate had been taken down incorrectly by Slough. In the background, whilst customers are in the showroom, there's a couple of giggling mechanics involved in some sort of homoerotic tag, slapping each other on the arse with oil soaked rags. Never a particularly encouraging sight. "It'll be ready by the end of the week max" (4 days).
After 2 days I phone for a progress report as I'm somewhat loathe to trust them. "Still done by the end of the week but it could slip, the approved RenaultSport technician is on holiday until tomorrow". 2 days later: Rings off the hook, unable to talk to anybody at service. Saturday: Nobody. Monday, nobody. Tuesday, nobody. At this stage you start getting mildly concerned, thinking that perhaps your car has come a cropper and they're being deliberately evasive. Wednesday I finally get through and talk to the technician: He's just got back from holiday, but the car was still booked in despite them knowing this. He sounded clued up so the relief masked my irritation. 2 days later the car is fixed (apparently a massive job involving the whole dashboard off, so obviously quality of the job is of concern). Go to pick it up: no additional mileage thankfully but they've left oily paper floor mats in the car, the first engine cover hadn't been screwed in and the second had just been perched on top, the car had been parked next to where they pressure wash cars for the valet service (which, obviously, I wasn't entitled to) so was covered in chalky water marks and I only got £5 quid back for "travel expenses". 5 quid. And if that wasn't bad enough he gave it to me in quid coins (that's actually a lie, he did give me a 5 quid note).
So yeah, absolute gash. Going to blast over to my parent's near Swindon and get it* done at Fish Brothers, can somebody please have a positive word to say about them? Please?
*edit: future servicing/parts etc
