Popped into my local Renault dealer on Friday to order the wheel bearing. RPD price £79.95 reduced from £106 on their website page. Parts guy won't budge on their price of £106 "no we don't do discounts, you don't have a trade account to do that and you don't spend enough money"
My loyalty to the brand and coming to the local main dealer over the last 15-20 years and the fact I'd rather spend my money here than go to another dealer or even motor factors means nothing.....
Ok.......
Thankfully I know the branch and brand manager.
" Everything ok Rich?"
"Well not really, explained I've been coming to the dealers for years for parts, daughter bought her car from here etc" which they know
Chap walks to parts, insists they honour the £79 price and to order the part "This guy has been coming here for years, run it through at that discounted price"
Thank you very much
I had this with a genuine battery that died before the 3 year warranty was up. Warranty manager was an absolute d1ck for 3 months, he wouldn't even talk to me but relay any info through the parts guy. Again I had to speak to the manager who then sorted a refund on the new battery I bought.
I know it divides opinions on spending money at main dealers but IMO on most things it's worth it for more than one reason.
So, new wheel bearing arrives on Tuesday. I may look a little smug picking up my nicely price matched part..