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Help! Advice needed. Gearbox syncro failure!
- Thread starter Peter255
- Start date
Oh feckin GREAT! :evil: :evil: :evil:
My worst nightmare has come true!
The garage have found the welds on the gearbox and are concerned the claim may be thrown out by Renault.
Apparently the word from Renault states: "Renault will not honour the warranty for any modified or repaired parts"
They are happy to try to return the gearbox but if they spot the weld I may be liable for the full price of £2K.
They suggest a call to customer services and lots of begging.
Suggestions please seeing as the car is now in bits at the stealers!
Peter :cry:
My worst nightmare has come true!
The garage have found the welds on the gearbox and are concerned the claim may be thrown out by Renault.
Apparently the word from Renault states: "Renault will not honour the warranty for any modified or repaired parts"
They are happy to try to return the gearbox but if they spot the weld I may be liable for the full price of £2K.
They suggest a call to customer services and lots of begging.
Suggestions please seeing as the car is now in bits at the stealers!
Peter :cry:
the gearbox itself has not been repaired - the bellhousing has been repaired.
Get them to install the internals in your bellhousing as your not stating the failure is the bellhousing - they are stating the internals have failed.
The only issue they have is rebuilding the box on return - which they will do. They'll need a bellhousing to do so. I think you'll find they can get one if they need one.
Customer care can easily accept the consequence of using a new casing. There is no way they can reasonably connect syncro failure with a bellhousing repair
Get them to install the internals in your bellhousing as your not stating the failure is the bellhousing - they are stating the internals have failed.
The only issue they have is rebuilding the box on return - which they will do. They'll need a bellhousing to do so. I think you'll find they can get one if they need one.
Customer care can easily accept the consequence of using a new casing. There is no way they can reasonably connect syncro failure with a bellhousing repair
Mike T":3ozllqr3 said:
Today when this all came to light I asked for new parts in my existing case and apparently I cannot choose what course of action to repair the fault. Renault have already chosen. The garage think that new parts in the existing case works out more expensive too! :shock: Renault make a decision and I have to go with it, or pay for it myself. I agree that the syncro is NOT linked to the repair BUT they have me on a technicality as the gearbox HAS undeniably been repaired (just in such a way that does not affect this issue).
Technically I am OK, but legally it sounds like they are! :roll:
Peter :cry:
Just had a look at all the parts in the manual.
From this Renault will take the line that the bell housing is part of the gear box, this is shown clearly in the manual.
I believe it may be very difficult to convince Renault that an un-authorised repair on the bell housing did not affect the gear box.
You then get into an "Expert Witness" senerio, which Renault will win as they design and manufacture the gear box.
You would have to prove with out a shadow of doubt that the repair did not affect the gears. You would in my view require weld procedures, mesurements before and after etc etc.
As I see it you have three options.
Put in the new box, send back the old and see what happens, did thimany years ago and it was obvious it was not worth the manufacturers time and effort to repair. This is providing the garage will do this, think they may require paying up front and then return the money if nothing happens.
If possible change over the bell housing and re-install. Again the garage may not want to do this. You would have to pay for the change over.
Repair the box if possible, doudt if they would use parts in the new gear box,
I feel if you phone customer service the answer will be you pay, I do not know how high you can go, but I would imagine this route may take a lot of time.
From this Renault will take the line that the bell housing is part of the gear box, this is shown clearly in the manual.
I believe it may be very difficult to convince Renault that an un-authorised repair on the bell housing did not affect the gear box.
You then get into an "Expert Witness" senerio, which Renault will win as they design and manufacture the gear box.
You would have to prove with out a shadow of doubt that the repair did not affect the gears. You would in my view require weld procedures, mesurements before and after etc etc.
As I see it you have three options.
Put in the new box, send back the old and see what happens, did thimany years ago and it was obvious it was not worth the manufacturers time and effort to repair. This is providing the garage will do this, think they may require paying up front and then return the money if nothing happens.
If possible change over the bell housing and re-install. Again the garage may not want to do this. You would have to pay for the change over.
Repair the box if possible, doudt if they would use parts in the new gear box,
I feel if you phone customer service the answer will be you pay, I do not know how high you can go, but I would imagine this route may take a lot of time.
John V6":y8u6ant0 said:...
As I see it you have three options.
A)
Put in the new box, send back the old and see what happens, did thimany years ago and it was obvious it was not worth the manufacturers time and effort to repair. This is providing the garage will do this, think they may require paying up front and then return the money if nothing happens.
If possible change over the bell housing and re-install. Again the garage may not want to do this. You would have to pay for the change over.
C)
Repair the box if possible, doudt if they would use parts in the new gear box,
I feel if you phone customer service the answer will be you pay, I do not know how high you can go, but I would imagine this route may take a lot of time.
A) Problem with this is the new gearbox is a refurbished return box (which was another of todays nasty surprises!). Thus i'd bet they will want to re-use my box. Which they can't cos its welded so they will not be happy about that! BUT the garage were willing to give it a try. I guess cos they get full money either from Renault or me! :roll:
Basically the garage have said no to rebuilding the box using the new parts supplied because it is not the work agreed by Renault. Plus it will cost me LOADS.C) The garage don't repair things or at least it was not mentioned. They just replace them.
I think my choices are send it back and hope for the best (i'm not fancying my chances there!), or try to haggle via customer services. But I think they will only at best offer me some cash... :cry:
Peter
Clarkie's on the case now. 
Getting prices for a rebuild. Thinking of sending the box to be rebuilt. Sending it back to the stealers and getting them to re-fit it. It all depends on how long that will take and how much it will cost. With that info in my back pocket i'll call Renault and haggle to try to get them cheaper.
Sounds like a plan to me!
Peter
Getting prices for a rebuild. Thinking of sending the box to be rebuilt. Sending it back to the stealers and getting them to re-fit it. It all depends on how long that will take and how much it will cost. With that info in my back pocket i'll call Renault and haggle to try to get them cheaper.
Sounds like a plan to me!
Peter
Many thanks for some quick pricing of gearbox repairs from:
http://www.carlton-exmouth.com/
Extremely reasonable and helpful as always :thumleft:
BUT Renault have decided to cough up for the full replacement box. :shock:
Hurrah!
I might get her back today too!
Peter
http://www.carlton-exmouth.com/
Extremely reasonable and helpful as always :thumleft:
BUT Renault have decided to cough up for the full replacement box. :shock:
Hurrah!
I might get her back today too!
Peter
Depends a lot on how they took the rear end apart when the put the new box on. When Mikey Mardlin (then Renault now RenTech) did my new clutch/flywheel in the early days of my Vee, he purposefully kept everything together at the hub end and so didn't change the geometry at all. Net is that my geometry was and still is spot on with flat wear across my real tyres.
However when SimonV6 had his clutch done, he'd eaten a pair of tyres thru' to the cords on the inside shortly after he got the car back due to the geometry being out.
You should confirm with them that they've checked the geometry or at least make them clearly explain why they believe the couldn't have possible affected it!
However when SimonV6 had his clutch done, he'd eaten a pair of tyres thru' to the cords on the inside shortly after he got the car back due to the geometry being out.
You should confirm with them that they've checked the geometry or at least make them clearly explain why they believe the couldn't have possible affected it!
Got her back. All seems OK with the new box!
Re tracking: The guy said the way they did the gearbox swap it should not have changed the tracking.
BUT the steering wheel is a little off and the car pulls to the left a little. It might be me (will test more) but I want it checked out!
Peter
Re tracking: The guy said the way they did the gearbox swap it should not have changed the tracking.
BUT the steering wheel is a little off and the car pulls to the left a little. It might be me (will test more) but I want it checked out!
Peter
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