My experience with this part of the renault group has so far been a nightmare. The first time I took the car into them was for a new aircon pump which they fitted, however they would not offer a courtesy car and reluctantly got me a lift home...... this is a warranty repair I should mention on a car that was just over a year old!! Upon picking the car up they had done over 20 miles in it, the man behind the counter explained to me that 'sir we have to test drive all vehicles and we needed to make sure that the aircon compressor would be working at all revs' I F#ckin hate bluffers, I am a qualified mechanic and nothing grips me more than when a receptionist tries to blag me off without so much as an apology!!! The next time I reluctantly visited was when I had decided that I could not put up with the clutch anymore, I demeonstrated the car for the biggest mechanic in the world whom they quoted me as being there V6 SPECIALIST, he told me that I should'nt drive my car like that and that the clutch will slip if I do, also that I should drive it normally.... of course thats what I bought it for!!!!!! I told the man to get out of the car I was so mad and was busy doing all I could to bite my tongue. Shortly after the car developed an oil leak from the gearbox and I took the car back in to get it put right, whilst I was there I brought up the clutch and explained that it was slipping and they may as well replace it whilst the box is out, they were not keen but I pointed that if they did not I would not be going away and the clutch was highly unlikely to cure itself!! Oh suprise they fitted a new flywheel, clutch kit and slave cylinder as the clutch was totally knackered.... so much for their expert. I bought mats from them at cost ridiculous and was told that the normal 182 mats would definately not fit, to be honest I think they would and can't tell the difference myself!! When the car was taken in to have the gearbox sorted tehy were not even going to give me a lift home! I only live three miles down the road and suggested I'd have to find my own way but with a little coaxing they agreed to pay for a taxi to run me home and pick me up, again this was warranty work?! On inspection of my car there are palm sized splats of thick grease on the engine cover which has also got dents in it from where it has been left on the floor, the exhausts are not lined up properly through the rear valance and there is a rattle from the engine bay, not dissimilair to a loose exhaust heatshield. So then I take the car for a blast and the undertray comes adrift and on inspection it would appear the rear tray is not tucked into the middle tray hence how the wind got hold of it, if that had torn free and gone under the rear wheels who knows what could have happened, I might not have been typing this!!! I have been back to the dealer and complained about the faults, the ignorant fool behind the counter told me that the job sheet only stated that when they removed the box and engine that they only disconnected the exhaust at the manifolds so they would not have touched the allignment AAAAAAArrghhhh, if you don't know what you are talking about please save me the frustration and shut the hell up, I just wanted to smash his face of the desk. He offered absolutely no apology for the state of the engine cover and offered no form of alternative transport. AHH customer service and care at its worst.
beware beware beware, I am going to search further a field for my next service once they eventually get my car back to how it was, well almost as they scuffed the interior door grab handle and dented the engine cover!!!
beware beware beware, I am going to search further a field for my next service once they eventually get my car back to how it was, well almost as they scuffed the interior door grab handle and dented the engine cover!!!
