A
Anonymous
Hi all, long time since my last post but heres a good one, a bit long winded but....
A little history -
3 coil failures, 1 replaced under warranty March/April 07. One failure Oct 07 (lees than a month out of warranty paid for by myself
. One failure Jan 08.
The car has done 38k miles
Ok extremely Pi**ed off that the coil went @ 7am pulling off the drive as i set out to take my wife to work. Couldn't get a Pug part any time quickly so I gave RUK a call and spoke to a Lady called Maureen Baile, she said she would look into it and call me back either the same day or the next. She never called back, so, phoning up RUK I was informed she was off sick but was back in and would contact me soon. She didn't. Anyway I though sod it and got it booked into renault and sorted the following day.
I then received a letter from Maureen saying she had tried to contact me but was unable to, please could I contact her. I phoned and told her I couldn't be bothered to wait any longer and had sorted the car out myself at the expense of £112.10. Surprisingly she then offered to to pay for the last two failures
.
Five minutes later she called back and apologised saying she could not get authorisation to pay for the Oct 07 failure but would still send a cheque for the Jan 08 failure.
Today I recieved the cheque with a letter as follows
Thank you for your recent contact regarding your vehicle.
I would like to apologise for the trouble you have experienced, so I am enclosing a cheque for £120.10 (Not a typo £8 bonus.) , as a geture of goodwill.
I hope that your faith in Renault has been restored and if there is anything else I can help you with in the future, please contact me on our frrephone number:
0800 072 3372
Thank you again for getting in touch....
Not bad eh, I think I'll put the money in a savings account for when the next one goes
A little history -
3 coil failures, 1 replaced under warranty March/April 07. One failure Oct 07 (lees than a month out of warranty paid for by myself
. One failure Jan 08.The car has done 38k miles
Ok extremely Pi**ed off that the coil went @ 7am pulling off the drive as i set out to take my wife to work. Couldn't get a Pug part any time quickly so I gave RUK a call and spoke to a Lady called Maureen Baile, she said she would look into it and call me back either the same day or the next. She never called back, so, phoning up RUK I was informed she was off sick but was back in and would contact me soon. She didn't. Anyway I though sod it and got it booked into renault and sorted the following day.
I then received a letter from Maureen saying she had tried to contact me but was unable to, please could I contact her. I phoned and told her I couldn't be bothered to wait any longer and had sorted the car out myself at the expense of £112.10. Surprisingly she then offered to to pay for the last two failures
.Five minutes later she called back and apologised saying she could not get authorisation to pay for the Oct 07 failure but would still send a cheque for the Jan 08 failure.
Today I recieved the cheque with a letter as follows
Thank you for your recent contact regarding your vehicle.
I would like to apologise for the trouble you have experienced, so I am enclosing a cheque for £120.10 (Not a typo £8 bonus.) , as a geture of goodwill.
I hope that your faith in Renault has been restored and if there is anything else I can help you with in the future, please contact me on our frrephone number:
0800 072 3372
Thank you again for getting in touch....
Not bad eh, I think I'll put the money in a savings account for when the next one goes