moktabe
Active Member
We all read reports of poor customer service and how the standards of said service are kind of expected these days.
The car has Cobra RSR seats fitted, they've been in for 2 years now although mileage with them in is only around 8000 or so.
The left hand side of the drivers seat has started collapsing as though the foam has started to break down. Mailed Cobra yesterday to see how they'd recommend repairing it. Got a mail back today asking if I'd send a couple of photos to them which were duly sent.
Mailed back within 30 minutes saying if I could get the seat to them they'd repair it whilst I waited. They were also concerned the passenger seat could go the same way so they'd also like the chance to do that also.....all this would be free of charge!!
As far as customer service goes, this takes some beating and thought it was worth a mention.
The car has Cobra RSR seats fitted, they've been in for 2 years now although mileage with them in is only around 8000 or so.
The left hand side of the drivers seat has started collapsing as though the foam has started to break down. Mailed Cobra yesterday to see how they'd recommend repairing it. Got a mail back today asking if I'd send a couple of photos to them which were duly sent.
Mailed back within 30 minutes saying if I could get the seat to them they'd repair it whilst I waited. They were also concerned the passenger seat could go the same way so they'd also like the chance to do that also.....all this would be free of charge!!
As far as customer service goes, this takes some beating and thought it was worth a mention.
