Our Ref: 1-110743809
Dear Mr XXXXXXX
Thank you for your email.
I am sorry that you were still unhappy with my response. I can only apologise for any inconvenience this has caused.
Renault were aware of a faulty batch of coils in certain Renault Clio's. However, the batch of coils we were aware of, did not relate to the Clio V6 model. The Clio V6, used a different type of coil, to the batch that was affected.
As previously advised, once the warranty has expired we will consider all claims from a gesture of goodwill point of view. We will take into consideration the overall age and mileage of the vehicle as well as ownership and servicing details. There is no obligation from the manufacturer to offer a gesture of goodwill.
While we consider requests for financial support in certain cases, unfortunately we cannot agree to contribute on this occasion. I understand that this is not the response you were hoping for, but can only apologise.
If you require any further assistance, please do not hesitate to contact me at Renault Customer Services on our free phone number 0800 072 3372.
Many Thanks
Russell Stallman