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Another coil gone
- Thread starter Peter255
- Start date
IMO its nothing to do with age or mileage.
My car has high mileage (37,000) and is 3 and a bit years old. BUT some have gone on cars with a few thousand miles on the clock and only after a few years.
BUT it is interesting that the first day of snow was the day it went. So cold may have a effect. Otherwise it IS a big co-incidence.
I will be calling the stealers today to see what they say.
Peter
My car has high mileage (37,000) and is 3 and a bit years old. BUT some have gone on cars with a few thousand miles on the clock and only after a few years.
BUT it is interesting that the first day of snow was the day it went. So cold may have a effect. Otherwise it IS a big co-incidence.
I will be calling the stealers today to see what they say.
Peter
Yesterday my car suffered a coil pack failure. Running on 5 cylinders risks damaging the cats so the car was un-driveable. As you can imagine an extremely annoying fault as it immobilises the car.
Being an active member of the online Clio V6 owners community I know that the coil packs fitted as standard on the V6 engine are notoriously poor quality or in some way defective. So many have been replaced just about every owner has experienced at least one failure. It is also notable that the situation is so bad many new owners immediately replace all the coils as a precaution. New coils although identical in appearance (and sourced from Renault main dealers) are obviously an uprated design or different batch as not a single failure has been noted. Numerous new coil packs have been installed (and run for years) without a single failure. The difference in reliability between the replacements from Renault, and those fitted from new is startling. Clio V6's are often low mileage weekend toys. They are kept lovingly polished in heated garages yet the coil packs still die on a regular basis. The failures cannot be attributed to wear and tear. If that were true the failures would be extremely rare. Looking at the failures seen, it is nothing to do with age or mileage.
As many of the replacements have been made under warranty (or carried out by main dealers) Renault must be aware of the issue. I am surprised and saddened that Renault have not contacted owners to warn of this issue and replaced the coils free of charge. I would expect a recall to be carried out to ensure the cars reliability is not affected. This is exactly the sort of issue that sours an owners view of a car and its manufacturer. We are talking about the top of the range or flagship models. It gives us all a VERY bad impression of Renault if we are repeatedly hit with a known problem, suffer a breakdown and have to pay for replacement parts. You should not underestimate the value of reputation, and how it can be affected by such easy to resolve issues. Faults are a fact of life, it is how they are handled that is important. Please remember with the widespread use of the internet such issues are immediately visible to all owners and prospective owners. Does Renault really want to have its flagship models stuck in garages with such stupid repeated faults? Do they want the ownership community warning all prospective owners off, due to reliability issues and poor customer service?
I am interested in hearing why no recall has been made, and why owners are still being charged to replace the coil packs that are clearly defective. In my instance I believe I should be refunded the cost of the coil I have bought and all my others coils should be replaced to ensure the fault does not re-occur. I do not believe this should be reliant on any warranty as the parts themselves are inherently unfit for purpose. If my other coils are not to be replaced free of charge a discounted price should be offered to all owners, or spare(s) provided to prevent breakdowns immobilising the car.
Feel free to call me to discuss (XXXXXXXXXXXXXXXX). I look forward to you response.
Many Thanks
Peter
Being an active member of the online Clio V6 owners community I know that the coil packs fitted as standard on the V6 engine are notoriously poor quality or in some way defective. So many have been replaced just about every owner has experienced at least one failure. It is also notable that the situation is so bad many new owners immediately replace all the coils as a precaution. New coils although identical in appearance (and sourced from Renault main dealers) are obviously an uprated design or different batch as not a single failure has been noted. Numerous new coil packs have been installed (and run for years) without a single failure. The difference in reliability between the replacements from Renault, and those fitted from new is startling. Clio V6's are often low mileage weekend toys. They are kept lovingly polished in heated garages yet the coil packs still die on a regular basis. The failures cannot be attributed to wear and tear. If that were true the failures would be extremely rare. Looking at the failures seen, it is nothing to do with age or mileage.
As many of the replacements have been made under warranty (or carried out by main dealers) Renault must be aware of the issue. I am surprised and saddened that Renault have not contacted owners to warn of this issue and replaced the coils free of charge. I would expect a recall to be carried out to ensure the cars reliability is not affected. This is exactly the sort of issue that sours an owners view of a car and its manufacturer. We are talking about the top of the range or flagship models. It gives us all a VERY bad impression of Renault if we are repeatedly hit with a known problem, suffer a breakdown and have to pay for replacement parts. You should not underestimate the value of reputation, and how it can be affected by such easy to resolve issues. Faults are a fact of life, it is how they are handled that is important. Please remember with the widespread use of the internet such issues are immediately visible to all owners and prospective owners. Does Renault really want to have its flagship models stuck in garages with such stupid repeated faults? Do they want the ownership community warning all prospective owners off, due to reliability issues and poor customer service?
I am interested in hearing why no recall has been made, and why owners are still being charged to replace the coil packs that are clearly defective. In my instance I believe I should be refunded the cost of the coil I have bought and all my others coils should be replaced to ensure the fault does not re-occur. I do not believe this should be reliant on any warranty as the parts themselves are inherently unfit for purpose. If my other coils are not to be replaced free of charge a discounted price should be offered to all owners, or spare(s) provided to prevent breakdowns immobilising the car.
Feel free to call me to discuss (XXXXXXXXXXXXXXXX). I look forward to you response.
Many Thanks
Peter
A
Anonymous
I also wrote a similar letter to Renault yesterday. Be interesting to see if we get any response.
I'll respond this evening with the info as requested.
From : Customer Services <[email protected]>
Sent : 30 January 2007 13:16:46
To : xxxxxxxxxxxxxxxxxxxxxxxx
Subject : 1-110743809 - Coil pack failure on my Clio V6 255
| | | Inbox
Our Ref:- 1-110743809
Dear xxxxxxxxxxxxxx
Thank you for your recent email.
I am sorry to learn of the difficulty that you have been experiencing with the coil pack in your Renaultsport V6. I can certainly understand your disappointment.
In order for this matter to be investigated further, please could you forward me the following information:
Vehicle registration number
Vehicle chassis number
When and where you purchased the vehicle from
The Renault dealership that you have approached regarding this matter
Mileage
Details of the service history of the vehicle
Your address and contact telephone number
I look forward to hearing from you soon. If you would like any further assistance please do not hesitate to contact me at Renault Customer Services.
Regards
Nicky Areago
Renault Customer Services
http://www.renault.co.uk
Tel:0800 072 33 72
[email protected]
From : Customer Services <[email protected]>
Sent : 30 January 2007 13:16:46
To : xxxxxxxxxxxxxxxxxxxxxxxx
Subject : 1-110743809 - Coil pack failure on my Clio V6 255
| | | Inbox
Our Ref:- 1-110743809
Dear xxxxxxxxxxxxxx
Thank you for your recent email.
I am sorry to learn of the difficulty that you have been experiencing with the coil pack in your Renaultsport V6. I can certainly understand your disappointment.
In order for this matter to be investigated further, please could you forward me the following information:
Vehicle registration number
Vehicle chassis number
When and where you purchased the vehicle from
The Renault dealership that you have approached regarding this matter
Mileage
Details of the service history of the vehicle
Your address and contact telephone number
I look forward to hearing from you soon. If you would like any further assistance please do not hesitate to contact me at Renault Customer Services.
Regards
Nicky Areago
Renault Customer Services
http://www.renault.co.uk
Tel:0800 072 33 72
[email protected]
ive been speaking to them on and off for most of yesterday morning, they advised me to get my car to the nearest dealership for a dianostic check and a quote for the work, today i get a call saying number 1 coil has failed and renault uk will cover 70% of the cost.
When i asked why they couldnt cover 100% they told me because i didnt buy the car from them and got it serviced elsewhere.
oh well it done now... if it happens again i think ill just fix it myself.
When i asked why they couldnt cover 100% they told me because i didnt buy the car from them and got it serviced elsewhere.
oh well it done now... if it happens again i think ill just fix it myself.
Renault called me on Friday. They will not entertain replacing parts that are not faulty. Thus the remaining coils will not be touched. :roll:
I have today remembered to fax a copy of my invoice (for the replacement coil I fitted) to Reanult customer services. A supervisor may authorise a refund if i'm lucky. :roll:
Peter :x
I have today remembered to fax a copy of my invoice (for the replacement coil I fitted) to Reanult customer services. A supervisor may authorise a refund if i'm lucky. :roll:
Peter :x
Dear Mr Whitborne
Thank you for sending us your invoice for the replacement coil on your vehicle.
Your case has now been reviewed by a Customer Relations Manager. Having carefully considering this case, Renault UK will not look to re-imburse the cost of the coil you have had replaced on your vehicle.
As you may be aware, your vehicle was supplied with a comprehensive manufacturers warranty which has now expired. During the warrantable period, we had a legal obligation to repair faults on the vehicle which have manifested due to a manufacturing defect. After the warranty period ends, the owner of the vehicle is responsible for all repair costs. There is no legal obligation from the manufacturer to offer goodwill.
I understand this was not the response you were hoping for, but I can only apologise. If you require any further assistance, please do not hesitate to contact Renault Customer Services on our free phone number 0800 072 3372.
Many Thanks
Russell Stallman
Renault Customer Services
KNOBBER! :evil:
Thank you for sending us your invoice for the replacement coil on your vehicle.
Your case has now been reviewed by a Customer Relations Manager. Having carefully considering this case, Renault UK will not look to re-imburse the cost of the coil you have had replaced on your vehicle.
As you may be aware, your vehicle was supplied with a comprehensive manufacturers warranty which has now expired. During the warrantable period, we had a legal obligation to repair faults on the vehicle which have manifested due to a manufacturing defect. After the warranty period ends, the owner of the vehicle is responsible for all repair costs. There is no legal obligation from the manufacturer to offer goodwill.
I understand this was not the response you were hoping for, but I can only apologise. If you require any further assistance, please do not hesitate to contact Renault Customer Services on our free phone number 0800 072 3372.
Many Thanks
Russell Stallman
Renault Customer Services
KNOBBER! :evil:
I am shocked and disappointed by your response. The issue of faulty coils is nothing to do with age of vehicle or mileage. It occurs randomly on nearly new cars (with very low mileage) and equally cars 5 years old. I can provide other examples of coil failures on clio v6’s if necessary. As such the fact that my warranty has expired is irrelevant. Other owners have had an admission from Renault that they know of a faulty batch of coils, and had ALL coils replaced free of charge(even ones that have not yet failed). I would appreciate if you could answer these questions such that I can understand the reasons for your response.
Do you accept that there is a known issue of a batch of faulty coil packs on the v6 engines?
Do you believe your obligation as a manufacturer ends the day the warranty expires?
Would you still wash your hands of a randomly failing component preventing the brakes from functioning? Even after a few deaths? Even after a few multi-million pound lawsuits? Would you not do a full recall then?
I do not expect any manufacturer to replace parts that have failed due to wear and tear but that is not applicable. There is no reason why a coil pack should fail on a car just over 3 years old. The item is faulty and it should be replaced by the manufacturer. Or at least a part-payment should be made towards the costs as a gesture. Or better still cost-price replacements should be offered to owners.
I look forward to your response.
Peter
Stick that in your pipe and smoke it! :evil:
Do you accept that there is a known issue of a batch of faulty coil packs on the v6 engines?
Do you believe your obligation as a manufacturer ends the day the warranty expires?
Would you still wash your hands of a randomly failing component preventing the brakes from functioning? Even after a few deaths? Even after a few multi-million pound lawsuits? Would you not do a full recall then?
I do not expect any manufacturer to replace parts that have failed due to wear and tear but that is not applicable. There is no reason why a coil pack should fail on a car just over 3 years old. The item is faulty and it should be replaced by the manufacturer. Or at least a part-payment should be made towards the costs as a gesture. Or better still cost-price replacements should be offered to owners.
I look forward to your response.
Peter
Stick that in your pipe and smoke it! :evil: